Privacy Policy
Last updated: June 25, 2026
This Privacy Policy describes how Universal Electrics INC collects, uses, stores, and protects personal information when users visit or use our website at universalelectrics.com.
1. Company Information
For the purposes of this Privacy Policy, “Company,” “We,” “Us,” or “Our” refers to Universal Electrics INC.
- Business Name: Universal Electrics INC
- Website: universalelectrics.com
- Email: [email protected]
- Phone: +1 818-220-2003
- Country: United States
- State: California
2. Information We Collect
When using our website, we may collect certain personally identifiable information that can be used to contact or identify you.
Personal information may include:
- First name and last name
- Email address
- Phone number
- Billing or shipping address
- City, state, ZIP or postal code
- Order and purchase information
- Website usage data
3. Usage Data
Usage Data is collected automatically when using the website.
Usage Data may include information such as your IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, device identifiers, and other diagnostic data.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to monitor activity on our website and store certain information.
Cookies may be used for the following purposes:
- To provide essential website functionality
- To remember user preferences
- To improve website performance
- To analyze website traffic
- To support marketing and remarketing activities where permitted by law
You may instruct your browser to refuse cookies or to indicate when a cookie is being sent. However, some parts of the website may not function properly without cookies.
5. How We Use Personal Information
Universal Electrics INC may use personal information for the following purposes:
- To provide and maintain our website and services
- To process orders, purchases, and customer requests
- To contact customers by email, phone, SMS, or other communication methods
- To provide customer support
- To manage user accounts, if applicable
- To provide updates, offers, and product information
- To improve our website, products, services, and user experience
- To comply with legal obligations
- To prevent fraud, misuse, or unauthorized access
6. Sharing Personal Information
We may share personal information in the following situations:
- With Service Providers: To help operate the website, process orders, analyze usage, or contact customers.
- For Business Transfers: In connection with a merger, sale, acquisition, or transfer of business assets.
- With Affiliates: Where applicable, provided they follow this Privacy Policy.
- With Business Partners: To offer certain products, services, or promotions.
- With Consent: When you give us permission to share your information.
- For Legal Reasons: When required by law, court order, or government authority.
7. Retention of Personal Information
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.
- Account information: retained for the duration of the account relationship and up to 24 months after account closure.
- Customer support data: retained up to 24 months from the date of ticket or request closure.
- Chat transcripts: retained up to 24 months for quality assurance and training purposes.
- Website analytics data: retained up to 24 months from the date of collection.
- Server logs: retained up to 24 months for security monitoring and troubleshooting.
We may retain certain data longer where required by law, necessary for legal claims, requested by the user, or temporarily stored in backup systems.
8. Deleting Your Personal Information
You have the right to request access to, correction of, or deletion of personal information that we have collected about you.
You may contact us at [email protected] to request changes or deletion of your personal information.
Please note that we may need to retain certain information where required by law or where we have a lawful basis to do so.
9. Transfer of Personal Information
Your information may be processed at our operating offices and in other locations where service providers or business partners are located.
Where required by applicable law, we take reasonable steps to ensure that personal information is treated securely and in accordance with this Privacy Policy.
10. Security of Personal Information
The security of your personal information is important to us. However, no method of transmission over the Internet or electronic storage is completely secure.
We use commercially reasonable measures to protect personal information, but we cannot guarantee absolute security.
11. Children’s Privacy
Our website is not intended for anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16.
If we become aware that we have collected personal information from a child under 16 without proper consent, we will take steps to remove that information from our systems.
12. Links to Other Websites
Our website may contain links to third-party websites that are not operated by Universal Electrics INC.
We are not responsible for the content, privacy policies, or practices of any third-party websites or services.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
You are advised to review this Privacy Policy periodically for any changes.
14. Contact Us
If you have any questions about this Privacy Policy, you can contact Universal Electrics INC:
- Email: [email protected]
- Phone: +1 818-220-2003
- Website: universalelectrics.com