Warranty Policy

Warranty on our products

Products sold by Starlight LLC are covered by the warranty of their manufacturer. The warranty period and conditions are stated for each product on its page or in its documents; where no period is stated, the rules of Armenian consumer protection legislation apply.

What the warranty covers

The warranty covers manufacturing defects and failures that appear during normal use within the warranty period. If a product proves defective, you may ask for:

• free repair of the defect;
• replacement with the same or a similar product;
• a proportional reduction of the price;
• cancellation of the contract and a refund of the price.

We deal with your claim within the periods set by law.

What is not covered

• damage caused by incorrect installation, connection or use contrary to the instructions;
• mechanical damage, moisture ingress, overvoltage, short circuits and other external causes;
• repairs or modifications made by persons not authorised by the manufacturer;
• normal wear, and consumables.

We recommend that electrical products are installed by a qualified electrician.

How to make a warranty claim

1. Keep your receipt, invoice or order number as proof of purchase.
2. Contact us at +374 55 150715 or [email protected] and describe the problem (a photo or video helps).
3. Bring the product to our showroom at 11/3 Smbat Zoravar St, Yerevan, or agree with us how to send it.
4. We inspect the product and inform you about the solution.

This policy does not limit your rights under the law on the protection of consumer rights.